We are doing everything possible to fulfill orders as quickly as possible. We are monitoring the COVID-19 health crisis daily and will update production status if changes are required.
If you need assistance, or have specific deadlines, please email us at sales@customtiedowns.com or call us 1-877-360-5528 during business hours.
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Help Center

 

Welcome to the CustomTieDowns Help Center. The following page covers the most frequently asked questions and topics.

 
 

GENERAL

Q) Where are your products made?

A) CustomTieDowns tries to manufacture as many of it's products in our factory in Hubbard, Oregon, just south of Portland. When we are unable to make a product or a component, we try to find a solution in the USA first. When domestic suppliers are not available, we do source from international vendors from Taiwan, Indonesia, China and Sri Lanka just to name a few. Quality is our primary concern, so regardless which country our parts originate from, CustomTieDowns tests the product to ensure compliance. Country of origin information is available on all products we sell.

Q) I'm not comfortable shopping online, can I order over the phone?

A) CustomTieDowns has a full time staff to handle your phone orders or questions. During business hours, a real person will answer the phone and assist you in what ever way possible. If an order is placed by phone, in order to ensure phone orders are produced correctly, we do ask the customer to confirm the phone order by email. Thus, in order to place a phone order, the customer must provide a valid email address for the order approval process.

Q) Is there a minimum order quantity when ordering from CustomTieDowns.com?

A) At CustomTieDowns, we able to offer most of our custom made products without a minimum order. There are some products, such as sublimated webbing products, that do have a minimum order size. If a minimum order is required, it will be noted on the specific product's page.

Q) How long does it take for CustomTieDowns to make my order?

A) At CustomTieDowns, we sell four different classifications of products: Stock, Preassembled, Custom Built and Custom Printed.

Stock products are finished goods sitting on a warehouse shelf, ready to ship. Stock products usually ship within one business day.

Preassembled products are built, but are not fully complete. They may require a final inspection or speciaty packaging before shipment. Preassembled products typically ship in two business days.

Custom Built products, which makes make up the majority of the products we sell. For custom built orders, the average production time is three business days, but depends greatly on order quantity. Although three business days is an average production time, as a manufacturer, our lead time on custom products can vary with current market demand.

Custom Printed products are similar to custom built, but require our printing services also. Printing services include imprinted webbing, printed packaging materials or other materials. Products that require printing services to take extra time to produce. The extra amount of time can vary widely depending on what services the job requires. We recommend contacting customer service for the most accurate lead time when ordering a custom printed product.

If current production time is ever a concern when placing an order, please contact customer service prior to ordering.

Q) How long does shipping take to get to me?

A) CustomTieDowns ships all orders from our headquarters in Hubbard, Oregon 97032. Ground service transportation will takes one to seven business days to deliver, depending on the customer's proximity to Oregon. Expedited shipping services such as US Postal Priority and UPS air services are available for faster delivery. Expedited shipping can be selected during checkout, or quoted by our customer service staff.

CUSTOM PRINTING

Q) What printing services do you offer?

A) At CustomTieDowns, custom printing is one of our specialties. We can custom print webbing or packaging as needed.

Q) What can be printed on webbing?

A) The simple answer, almost anything can be printed on webbing. To offer our customers the most complete printing solution, CustomTieDowns offers two types of printing on webbing in-house, Direct print and Sublimation.

Direct printing applies ink on the surface of the webbing. This process is similar to the way a ink jet printer prints ink onto a sheet of paper. The key is that the ink color must be darker than the color of the webbing. Direct printing can be selected and purchased online by visiting the individual product pages.

Sublimation is a printing process that impregnates the color into the webbing, not just on the surface. It uses specialty inks, heat and pressure to complete this process. For sublimation, CTD uses undyed webbing, or white webbing, and we can convert the blank webbing into almost any color or design. The finished design of the printed webbing or color combinations is completely up to the customer as anything is possible. At CTD, we try to make the Sublimation printing option as simple for the customer as possible, but in general Sublimation printing is a bit complicated. Currently, we only offer this printing through customer service. If you are interested in Sublimation, please contact customer service for assistance.

Q) What can I imprint on my strap?

A) Depending on which type of imprinting you choose, we can print text, artwork, logos or even designs. There are so many options, and most are customizable, but CTD does use some general rules if the customer does not request something different.

  1. Each imprints consists of no more than one image and up to 25 characters.
  2. All text characters will be capitalized.
  3. No Profanity or Vulgar language.
  4. No trademarked or copyrighted materials without prior written approval.

Q) How many imprints will I get on my tie-down

A) The number of imprints is determined by the total length of the tie-down and the type of printing.

    For Direct Printing, here is a basic rule, but all can be customized.
  • 1-6 ft Tie-Downs: 1 Imprint
  • 7-10 ft Tie-Downs: 2 Imprints
  • 11-17 ft Tie-Downs: 3 Imprints
  • 18-23 ft Tie-Downs: 4 Imprints
  • 24-29 ft Tie-Downs: 5 Imprints
  • 30 ft or longer: 6 Imprints

For Sublimation printing, we usually suggest continuous printing of the artwork. So, the number of imprints will depend on the length of the strap and the length of the artwork.

Ultimately, special imprinting arrangements can be made in either case, please call 1-877-360-5528 or Email for more imprint options.

Q) Will my tie-down look exactly the same as the preview in the Design Center?

A) The product shown in your preview will be nearly identical to what you receive. All of the images used in the imprint application were generated from items we currently carry. There can be small color variations from the preview in the webbing and the plating of the hardware because of differences in computer monitors. However, if you order a blue strap with black imprint, you will receive a blue strap with black imprint. All of our products are visually inspected to match your online design prior to shipping.

Q) Can I print anything other than black text?

A) We limit our Direct Print printing option to black print only. Our Sublimation printing allows us to print in any color and we can match pantones in most cases. If you need more advanced printing please call 1-877-360-5528 or Email for more imprint options.

CARGO CONTROL

Q) How do I know what Working Load Limit to purchase?

A) Always select a tie-down with a Working Load Limit greater than the static weight of the materials you plan to carry. Never exceed the Working Load Limit of your tie-down.

Q) What is Working Load Limit (WLL)?

A) Working Load Limit is defined as the maximum load that may be applied to a component of a cargo securement system during normal service. Working Load Limits and Breaking Strength Ratings are based on load testing of a straight tensile pull. Load directions other than straight can result in a significant reduction in strength. The weight of your load should never exceed the Working Load Limit of a cargo securement system.

Q) I need a length not listed in the available online options, can I get what I need?

A) CustomTieDowns.com offers complete customization of your tie-downs. If you don't see what you need in the Design Center (Hardware, Hooks, Length, etc.) please call 1-877-360-5528 or Email for more additional options.

CHECKOUT

Q) Do you store customer information?

A) The only information stored at CustomTieDowns.com is the information needed to ship your order. We keep your name, phone, email, shipping address, and a list of items purchased. All sensitive information such as credit card information is processed by reputable companies such as Paypal or Google. Paypal and Google are two of the most advanced online payment processers, so we let them handle the security of sensitive information. If you have concerns about online purchasing, please select our "Pay over the phone" payment option. You may place the order, then call in your payment information. However, we will not ship your order until payment has been received.

Q) What payment options does CustomTieDowns.com offer?

A) Customers may select from Paypal, Pay by Phone, Check Payments and Credit Card (currently accepting Visa, Mastercard, American Express or Discover).

Q) What shipping options are available?

A) CustomTieDowns.com uses UPS and the US Postal Service for shipping. We offer all of their services where available. During online purchasing, each customer will be provided a list of available shipping options with the current cost next to each option. Not all shipping options are available to all locations.

Q) I placed an order online, but the charges to my credit card have not shown up yet?

A) Depending on the payment option selected, the billing process can take up to 48 hours.

Q) Do I need to create an account to purchase online?

A) At CustomTieDowns.com we don't offer accounts. As a safeguard against storing sensitive information, we ask the customer to enter their information each time they purchase. If you are a frequent buyer, we offer a "Remember my information" option during checkout. This option stores a Cookie on your computer of only non-sensitive information such as your name and address. "Remember my information" option will speed up your checkout experience, but you will still need to enter payment information each time you order.

Q) I noticed when I added an item to the shopping cart, the URL changed from CustomTieDowns.com to www.RomanCart.com, why?

A) www.RomanCart.com is an online shopping cart management system. In the ever changing world of online shopping, we at CustomTieDowns.com believe that the customer deserves the most efficient, secure and simple shopping experince available. In order to provide such an experience, CustomTieDowns.com utilizes RomanCart's services for completing orders. They don't process credit cards or store your sensitive information. RomanCart just provides the shopping cart application for the checkout process.

 
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