Email Support: Sales@CustomTieDowns.com | Customer Phone Support: 1-877-360-5528  
CustomTieDowns.com

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SHIPPING POLICY

At CustomTieDowns.com were are committed to getting your order to you as quickly as possible.

All orders are processed and shipped with tracking information provided by email.

"TRANSIT TIME" is the amount of time once the order has shipped to being delivered.
Transit times will be based on the delivery location and carrier service selected. Not all shipping options apply for every customer location. Available shipping options for your delivery address will be shown, with pricing, during checkout.

UPS Shipping UPS SHIPPING SERVICES
UPS Services Offered Are:
1) UPS Next Day Air (1 Day standard transit time)
2) UPS Second Day Air (2 Day standard transit time)
3) UPS Third Day Select (3 Day standard transit time)
4) UPS Ground (1-7 Days standard transit time), transit time is based on delivery location.

UPS TRANSIT TIME MAP

UPS ACCOUNT COLLECT
UPS allows customers with UPS billable accounts to charge shipping services charges to their account. CustomTieDowns.com refers to this as "UPS Collect" Shipping.
In order to use UPS Collect service, a valid UPS account must be provided during checkout.

UPS offers two types of UPS Collect services:
1) Bill Receiver
Bill Receiver refers to billing shipping charges to the receiver of the goods.

2) Bill Third Party
Bill Third Party refers to billing shipping charges to the customer placing the order, but not the receiver of the goods.

UPS Collect services are provided as a courtesy to our customers. If for any reason, UPS Collect (Bill receiver or Bill Third Party) billing attempt fails to complete through UPS Billing, the bill-to customer on the invoice will be held responsible for all shipping charges and applicable fees. CustomTieDowns.com does not guarantee UPS Billing services.

US Postal Service
USPS Services Offered Are:
1) USPS Priority (2-3 Day Service Anywhere in the US)

All Rates are based on published UPS and USPS rates.

LOST OR DAMAGED ORDERS

In Transit Lost Orders
1) Orders not received within 3 business days of the "expected" delivery date are considered potentially lost.
2) It is the customer's responsibility to bring the potentially lost shipment to CustomTieDowns.com's attention.
3) CustomTieDowns.com must determine the order lost with the carrier prior to proceeding with replacement.
4) Replacement shipments for orders lost during transit will be shipped within 2 business days after a lost confirmation.
5) All shipping charges associated with replacement product will be the responsibility of CustomTieDowns.com.

Goods Damaged In-Transit
1) Product damaged during transit must be returned to CustomTieDowns.com for approval.
2) Replacement products for items damaged during transit will be shipped within 2 business days after approval.
3) All shipping charges associated with replacement product will be the responsibility of CustomTieDowns.com.

RETURN POLICY

For STOCK/IMPORTED Unbundled, Unused Merchandise (non-warranty)
1) Returns must have advanced approval, call 1-877-360-5528 or email: returns@customtiedowns.com. Customer service will provide approval by email or phone and provide an Return Authorization number.
2) Returns must be requested within 10 (ten) days of receipt of your order.
3) Customers are responsible for any costs related to returning the merchandise.
4) Shipping charges for the original order are non-refundable.
5) A 20% restocking fee will be applied to all approved returns.

For Custom Made Items (non-warranty)
1) Custom made items, including imprinted products, non-refundable under any circumstance.
2) Custom made items, with approval from CustomTieDowns.com, may be returned for adjustments or modifications. Additional charges may apply and will be quoted prior to approval. Customer is responsible for all shipping charges.

For Opened or Used Merchandise
1) Due to the safety risk associated with the products CustomTieDowns.com sells, opened or used merchandise is non-refundable. After use, the product is considered compromised, and CustomTieDowns.com can no longer resell it.